Shipping policy

We aim to prepare and dispatch every Giulia Monti order as quickly as possible.

Order processing

Orders are normally dispatched within 2 to 5 business days, depending on product availability.

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

The final cost may depend on:

Delivery country
Shipping method
Order size and weight

Any available free shipping offer will be clearly shown on the website or during checkout.

Delivery times

Estimated delivery times are shown at checkout and start from the date your order is dispatched.

Delivery times are estimates and may vary depending on the destination, courier service, customs procedures or other circumstances outside our control.

Delivery address

Please check that your delivery address and contact details are correct before completing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Once an order has been dispatched, it may not be possible to change the delivery address.

Tracking your order

When tracking is available, you will receive a tracking link by email after dispatch.

Tracking information may take some time to update after the parcel has been handed to the courier.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, please check the tracking information first.

You can then contact us at:

info@giuliamonti.com

Please include your order number so we can investigate the delivery with the courier.

Damaged parcels

If the parcel arrives visibly damaged, please take photos of the packaging before opening it.

If the product inside is damaged, contact us as soon as possible and include:

Your order number
Photos of the parcel
Photos of the damaged product

We will review the issue and help you with the appropriate solution.

Natural leather products

All Giulia Monti bags are made from genuine natural leather.

Small variations in colour, grain or texture, as well as minor natural marks, may be part of the material and are not normally considered shipping damage or manufacturing defects.